Terms of Service

1. Acceptance of Terms

By accessing or using Redwell ("Service"), a legal practice management platform operated by Redwell Technologies, Inc. ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including law firms, legal professionals, and their authorized staff members.

2. Description of Service

Redwell provides cloud-based legal practice management software that includes:

• Matter and case management
• Document automation and management
• Time tracking and billing
• Client portal and communication tools
• Trust accounting features
• Analytics and reporting
• Integration with third-party services

The Service is designed to assist legal professionals in managing their practice but does not provide legal advice or establish an attorney-client relationship.

3. Account Registration and Security

3.1 Account Creation

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.2 Eligibility

You must be at least 18 years old and legally authorized to practice law or work for a legal organization to use the Service. By using the Service, you represent and warrant that you meet these eligibility requirements.

3.3 Account Security

We implement industry-standard security measures including encryption, secure data centers, and regular security audits. You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your account.

4. Subscription and Payment

4.1 Subscription Plans

The Service is offered through various subscription plans as described on our pricing page. Features and limitations vary by plan. We reserve the right to modify plans and pricing with 30 days' notice.

4.2 Payment Terms

• Subscriptions are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• You authorize us to charge your payment method for all fees
• Failure to pay may result in suspension or termination of service

4.3 Free Trial

We may offer a free trial period. At the end of the trial, your account will convert to a paid subscription unless you cancel before the trial ends.

5. Trust Account and Financial Compliance

5.1 IOLTA Compliance

Our trust accounting features are designed to assist with IOLTA (Interest on Lawyer Trust Accounts) compliance. However, you are solely responsible for:

• Ensuring compliance with applicable trust accounting rules
• Maintaining accurate financial records
• Proper handling of client funds
• Meeting jurisdiction-specific requirements

5.2 No Financial Advice

The Service provides tools for financial management but does not constitute financial, tax, or accounting advice. Consult qualified professionals for such advice.

6. User Content and Data

6.1 Ownership

You retain all rights to the content and data you upload to the Service ("User Content"). By using the Service, you grant us a limited license to process, store, and back up your User Content solely to provide the Service.

6.2 Data Security and Confidentiality

We understand the sensitive nature of legal data and implement appropriate technical and organizational measures to protect it, including:

• 256-bit encryption for data at rest and in transit
• SOC 2 Type II compliance
• Regular security audits and penetration testing
• Strict access controls and employee confidentiality agreements

6.3 Attorney-Client Privilege

We acknowledge the importance of attorney-client privilege and work product protection. Our systems are designed to maintain the confidentiality of privileged information. We will not access User Content except as necessary to provide the Service or as required by law.

7. Acceptable Use Policy

You agree not to use the Service to:

• Violate any laws, regulations, or professional ethics rules
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Engage in unauthorized access or use
• Interfere with or disrupt the Service
• Use the Service for any illegal or unauthorized purpose
• Violate attorney-client confidentiality obligations

8. Intellectual Property

8.1 Service Content

The Service and its original content (excluding User Content), features, and functionality are owned by Redwell Technologies, Inc. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without any obligation to you.

9. Third-Party Services

The Service may integrate with third-party services (e.g., payment processors, calendar applications, document storage). Your use of these services is subject to their respective terms and privacy policies. We are not responsible for third-party services.

10. Data Retention and Portability

10.1 Data Retention

We retain your data while your account is active and as necessary to provide the Service. Upon account termination, we will retain data for 90 days to allow for data export, unless longer retention is required by law.

10.2 Data Export

You may export your data at any time through the Service's export features. We provide data in standard formats to facilitate migration if needed.

11. Service Level Agreement

For Business and Enterprise plans, we commit to 99.9% uptime, excluding scheduled maintenance. Details of our SLA, including remedies for downtime, are available in your subscription agreement.

12. Warranties and Disclaimers

12.1 Service Warranty

We warrant that the Service will perform substantially in accordance with the documentation. This warranty does not apply to issues caused by factors outside our reasonable control.

12.2 Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXCEPT AS EXPRESSLY PROVIDED HEREIN. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. YOU USE THE SERVICE AT YOUR OWN RISK.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REDWELL TECHNOLOGIES, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

14. Indemnification

You agree to indemnify and hold harmless Redwell Technologies, Inc., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your User Content
• Your violation of applicable laws or professional regulations

15. Termination

15.1 Termination by You

You may terminate your account at any time through the account settings or by contacting support. Termination does not entitle you to any refunds unless required by law.

15.2 Termination by Us

We may suspend or terminate your account immediately for:

• Violation of these Terms
• Non-payment of fees
• Suspected fraudulent, abusive, or illegal activity
• Extended period of inactivity

15.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will provide access to export your data for 90 days post-termination, subject to payment of any outstanding fees.

16. Dispute Resolution

16.1 Arbitration

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration under the rules of the American Arbitration Association, except where prohibited by law.

16.2 Class Action Waiver

You agree to bring claims only in your individual capacity and not as part of any class or representative action.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

18. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or through the Service at least 30 days before becoming effective. Continued use after changes constitutes acceptance of the new Terms.

19. Miscellaneous

19.1 Entire Agreement

These Terms constitute the entire agreement between you and Redwell Technologies, Inc. regarding the Service.

19.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

19.3 Waiver

No waiver of any term shall be deemed a further waiver of any term, and failure to assert a right shall not constitute a waiver of such right.

19.4 Assignment

You may not assign these Terms without our prior written consent. We may assign our rights and obligations without restriction.

20. Contact Information

For questions about these Terms, please contact us at: