Cookie Policy

This Cookie Policy explains how Redwell Technologies, Inc. ("Redwell", "we", "us", or "our") uses cookies and similar tracking technologies when you visit and use our legal practice management platform at redwell.law and related services (the "Service").

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They help websites recognize your device and remember information about your visit, such as your preferences and settings.

We also use similar technologies including:

• Local Storage: Stores data in your browser with no expiration date
• Session Storage: Stores data for the duration of your browser session
• Pixels/Web Beacons: Small images that track user interactions
• Browser Fingerprinting: Techniques to identify unique browser characteristics

2. Why We Use Cookies

As a platform handling sensitive legal information, we use cookies carefully and purposefully to:

• Maintain your secure session and authentication
• Remember your preferences and settings
• Improve platform performance and user experience
• Analyze how the Service is used to make improvements
• Provide relevant features and functionality
• Ensure security and prevent fraud
• Comply with legal obligations

3. Types of Cookies We Use

3.1 Essential Cookies (Always Active)

These cookies are necessary for the Service to function properly and cannot be disabled. They are usually set in response to your actions, such as:

3.2 Performance Cookies

These cookies help us understand how visitors interact with our Service by collecting anonymous, aggregated information:

3.3 Functionality Cookies

These cookies enable enhanced functionality and personalization:

3.4 Marketing Cookies (Optional)

With your consent, we may use marketing cookies to show relevant content:

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We carefully vet all third parties for security and privacy compliance. Current third-party cookies include:

4.1 Analytics Providers

• Google Analytics: Helps us understand Service usage (Privacy Policy)
• Mixpanel: Provides product analytics (Privacy Policy)

4.2 Support and Communication

• Intercom: Powers our customer support chat (Privacy Policy)
• Zendesk: Manages support tickets (Privacy Policy)

4.3 Security Services

• Cloudflare: Provides security and performance (Privacy Policy)
• reCAPTCHA: Prevents automated abuse (Privacy Policy)

5. How to Manage Cookies

5.1 Cookie Consent Tool

When you first visit our Service, you'll see a cookie consent banner where you can accept or customize your cookie preferences. You can change these preferences at any time through your account settings.

5.2 Browser Settings

Most browsers allow you to control cookies through their settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Privacy, search, and services → Cookies and site data

5.3 Opt-Out Links

You can opt out of specific third-party cookies:

• Google Analytics: Google Analytics Opt-Out
• General opt-out: DAA Opt-Out
• EU users: Your Online Choices

6. Cookie Security

Given the sensitive nature of legal data, we implement strict security measures for our cookies:

• Secure Flag: Cookies are transmitted only over HTTPS
• HttpOnly Flag: Prevents client-side script access to sensitive cookies
• SameSite Attribute: Protects against CSRF attacks
• Encryption: Sensitive cookie data is encrypted
• Regular Audits: We regularly review and audit our cookie usage

7. Data Retention

Cookie data is retained only as long as necessary for its purpose:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Retained for the period specified in the tables above
• Analytics Data: Aggregated and anonymized after 26 months
• Deleted Cookies: Removed from our servers within 30 days

8. International Users

8.1 EU/EEA Users (GDPR)

For users in the European Union, we comply with GDPR requirements:

• We obtain consent before placing non-essential cookies
• You can withdraw consent at any time
• We provide clear information about cookie purposes
• We respect "Do Not Track" signals where legally required

8.2 California Users (CCPA)

California residents have the right to opt-out of the "sale" of personal information. We do not sell personal information, but you can still manage cookie preferences as described above.

8.3 Other Jurisdictions

We comply with cookie laws in all jurisdictions where we operate, including providing appropriate notice and obtaining consent where required.

9. Updates to This Policy

We may update this Cookie Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

• Posting a notice on our Service
• Updating the "Last Updated" date
• Requesting renewed consent where required

Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

For cookie-specific inquiries: cookies@redwell.law

11. Cookie Glossary

First-party cookies

Cookies set by the redwell.law domain

Third-party cookies

Cookies set by domains other than redwell.law

Session cookies

Temporary cookies deleted when you close your browser

Persistent cookies

Cookies that remain on your device for a set period

Secure cookies

Cookies only transmitted over encrypted HTTPS connections

HttpOnly cookies

Cookies that cannot be accessed by JavaScript

SameSite cookies

Cookies with restrictions on cross-site requests